Custom Channels

Custom Channels lets you define additional payment channels — in-house wallets, vouchers, or third-party integrations — and link each channel to revenue centres with a fee percentage.

Who can use this page?

You need the Manage Channels permission (CAN_MANAGE_CHANNELS).

How to open Custom Channels

1. Log in to FoodEase Office.
2. In the sidebar, expand Channels.
3. Click Custom Channels.

Page overview

Area	What it does
Create Custom Channel	Opens the create form
Table	Lists existing channels with name, restaurant, description, and actions

Custom channels table

Column	Description
Name	Channel display name
Restaurant	Restaurant the channel belongs to
Description	Short description of the channel
Actions	Edit — update channel settings

Create a custom channel

1. Click Create Custom Channel.
2. Complete the form:

Field	Required	Description
Channel Name	Yes	Preferred name for the channel
Channel Description	Yes	Short description
Revenue centre rows	Yes	One or more rows — pick a Revenue Centre and enter the Percentage fee charged by this channel per order

3. Use Add to include another revenue centre row, or Add to all revenue centres to populate every centre at once.
4. Submit the form.

On success you return to the Custom Channels list with a confirmation message.

Edit a custom channel

1. Open Actions on the channel row.
2. Click Edit.
3. Update name, description, or revenue centre percentages.
4. Save.

Before you start

Configure Revenue Centres first — each channel row must reference at least one centre.

Related guides

• Orders — look up orders by customer phone
• Custom Channels Report — sales by custom channel