Orders

The Orders page under Channels lets you find orders linked to a customer phone number — useful for support, loyalty follow-ups, and reconciling online or channel sales.

Who can use this page?

You need the Manage Channels permission (CAN_MANAGE_CHANNELS).

How to open Orders

1. Log in to FoodEase Office.
2. In the sidebar, expand Channels.
3. Click Orders.

Page overview

Area	What it does
Members Details	Enter the customer's phone number
Select Date Range	Filter orders to a from/to period
Summary bar	Customer name and total amount for matched orders
Orders table	Individual orders with date, items, and actions

Look up orders

1. Type the customer's Phone Number in Members Details.
2. Set Date From and Date To using the date filter.
3. Apply the filter.

When orders exist for that number in the range, the yellow summary bar shows the customer name and Total amount. The table lists each order.

Orders table

Column	Description
Name	Customer name on the order
Date	When the order was placed
Items	Line items on the order — open to view details
Amount	Order total

Click an order row to open the order detail modal and review individual items, quantities, and prices.

No results

If no orders match, you see No Data Found. Check that:

• The phone number matches exactly how it was stored at checkout
• The date range includes the order date
• The order was placed through a tracked channel

Related guides

• Custom Channels — set up payment channels
• Customers List — registered website customers
• Online Orders Report — aggregate online order analytics