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FAQ

Unavailable Stock Item. What should i do?

This is a system error that occurs when you want to charge an item/ items on the POS. It occurs when the quantity of items or recipe item is not enough to complete the order you are about to charge.

In FoodEase Office: Open this page

What to do?
STEP 1: Go to your inventory and select overview to check the availability of the item you want to charge. If it is on the overview that you do not have enough, proceed to STEP 2.

STEP 2:

Create a stock receipt

  1. Click Create (requires Create Stock Receipt).
  2. You are taken to https://office.food-ease.io/dashboard/stocks/create-stock-receipts
  3. Select the external receipt flow.
  4. Enter receipt details:

| Field | Description |
|-------|-------------|
Invoice Date | Date on the supplier invoice |
Line items | Quantities and costs received per item |
Invoice image / PDF | Optional supporting documents |

5. Save as draft or submit for approval

STEP 3:
After the stock receipt has been approved, check your overview to confirm the items are now available in your inventory so you can proceed to charge the item for sale.

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